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Track customer management measures — BPMN business process model based on the APQC PCF framework

The Track customer management measures BPMN model describes a business process that includes the following activities: Determine customer lifetime value, Analyze customer revenue trend, Analyze customer attrition and retention rates, Analyze customer metrics, Revise customer strategies, objectives, and plans based on metrics. This business process model is based on the APQC's PCF® framework. [Source]
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Track customer management measures — BPMN business process model based on the APQC PCF framework

APQC PCF, BPMN

APQCBPMN143
determine customer lifetime value, analyze customer revenue trend, analyze customer metrics, analyze customer attrition, revise customer strategies, retention rates, plans based — Track customer management measures
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