Track customer management measures — BPMN business process model based on the APQC PCF framework
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The Track customer management measures BPMN model describes a business process that includes the following activities: Determine customer lifetime value, Analyze customer revenue trend, Analyze customer attrition and retention rates, Analyze customer metrics, Revise customer strategies, objectives, and plans based on metrics. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Track customer management measures — BPMN business process model based on the APQC PCF framework
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