Plan and manage customer service work force — BPMN business process model based on the APQC PCF framework
The Plan and manage customer service work force BPMN model describes a business process that includes the following activities: Forecast volume of customer service contacts, Schedule customer service work force, Track work force utilization, Monitor and evaluate quality of customer interactions with customer service representatives. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Plan and manage customer service work force — BPMN business process model based on the APQC PCF framework
freebpmnqualityThe Plan and manage customer service work force BPMN model describes a business process that includes the following activities: Forecast volume of customer service contacts, Schedule customer service work force, Track work force utilization, Monitor and evaluate quality of customer interactions with customer service representatives. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Plan and manage customer service work force — BPMN business process model based on the APQC PCF framework
APQC PCF, BPMN
APQCBPMN204
schedule customer service work force, track work force utilization, customer service representatives, customer service contacts, customer interactions, forecast volume, evaluate quality — Plan and manage customer service work force
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