Measure customer satisfaction with products and services — BPMN business process model based on the APQC PCF framework
The Measure customer satisfaction with products and services BPMN model describes a business process that includes the following activities: Gather and solicit post-sale customer feedback on products and services, Solicit post-sale customer feedback on ad effectiveness, Solicit customer feedback on cross-channel experience, Analyze product and service satisfaction data and identify improvement opportunities, Provide feedback and insights to appropriate teams (product design/development, marketing, manufacturing). This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Measure customer satisfaction with products and services — BPMN business process model based on the APQC PCF framework
freebpmnqualityThe Measure customer satisfaction with products and services BPMN model describes a business process that includes the following activities: Gather and solicit post-sale customer feedback on products and services, Solicit post-sale customer feedback on ad effectiveness, Solicit customer feedback on cross-channel experience, Analyze product and service satisfaction data and identify improvement opportunities, Provide feedback and insights to appropriate teams (product design/development, marketing, manufacturing). This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Measure customer satisfaction with products and services — BPMN business process model based on the APQC PCF framework
APQC PCF, BPMN
APQCBPMN221
service satisfaction data, identify improvement opportunities, sale customer feedback, sale customer feedback, solicit customer feedback, provide feedback, solicit post, solicit post, product design, channel experience, appropriate teams, analyze product, ad effectiveness — Measure customer satisfaction with products and services
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