Measure customer satisfaction with customer complaint handling and resolution — BPMN business process model based on the APQC PCF framework
The Measure customer satisfaction with customer complaint handling and resolution BPMN model describes a business process that includes the following activities: Solicit customer feedback on complaint handling and resolution, Analyze customer complaint data and identify improvement opportunities, Identify common customer complaints. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Measure customer satisfaction with customer complaint handling and resolution — BPMN business process model based on the APQC PCF framework
freebpmnqualityThe Measure customer satisfaction with customer complaint handling and resolution BPMN model describes a business process that includes the following activities: Solicit customer feedback on complaint handling and resolution, Analyze customer complaint data and identify improvement opportunities, Identify common customer complaints. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Measure customer satisfaction with customer complaint handling and resolution — BPMN business process model based on the APQC PCF framework
APQC PCF, BPMN
APQCBPMN220
identify common customer complaints, analyze customer complaint data, solicit customer feedback, identify improvement opportunities, complaint handling — Measure customer satisfaction with customer complaint handling and resolution
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