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Manage IT customer satisfaction — BPMN business process model based on the APQC PCF framework

The Manage IT customer satisfaction BPMN model describes a business process that includes the following activities: Capture and analyze customer satisfaction, Assess and communicate customer satisfaction patterns, Initiate improvements based on customer satisfaction patterns. This business process model is based on the APQC's PCF® framework. [Source]
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Manage IT customer satisfaction — BPMN business process model based on the APQC PCF framework

APQC PCF, BPMN

APQCBPMN263
communicate customer satisfaction patterns, customer satisfaction patterns, analyze customer satisfaction, initiate improvements based — Manage IT customer satisfaction
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