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    Manage customers and accounts — BPMN business process model based on the APQC PCF framework

    The Manage customers and accounts BPMN model describes a business process that includes the following activities: Select key customers/accounts, Develop sales/key account plan, Manage sales/key account plan, Manage customer relationships, Manage customer master data. This business process model is based on the APQC's PCF® framework. [Source]
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    Manage customers and accounts — BPMN business process model based on the APQC PCF framework

    APQC PCF, BPMN

    APQCBPMN154
    manage customer master data, manage customer relationships, select key customers, key account plan, key account plan, manage sales, develop sales — Manage customers and accounts
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