Manage customer service problems requests and inquiries — BPMN business process model based on the APQC PCF framework
The Manage customer service problems requests and inquiries BPMN model describes a business process that includes the following activities: Receive customer problems, requests, and inquiries, Analyze problems, requests, and inquiries, Resolve customer problems, requests, and inquiries, Respond to customer problems, requests, and inquiries, Identify and capture upsell/cross-sell opportunities, Deliver opportunity to sales team. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Manage customer service problems requests and inquiries — BPMN business process model based on the APQC PCF framework
freebpmnqualityThe Manage customer service problems requests and inquiries BPMN model describes a business process that includes the following activities: Receive customer problems, requests, and inquiries, Analyze problems, requests, and inquiries, Resolve customer problems, requests, and inquiries, Respond to customer problems, requests, and inquiries, Identify and capture upsell/cross-sell opportunities, Deliver opportunity to sales team. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Manage customer service problems requests and inquiries — BPMN business process model based on the APQC PCF framework
APQC PCF, BPMN
APQCBPMN205
resolve customer problems, receive customer problems, customer problems, analyze problems, sell opportunities, sales team, deliver opportunity, capture upsell — Manage customer service problems requests and inquiries
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