Manage Customer Service — BPMN business process model based on the APQC PCF framework
The Manage Customer Service BPMN model describes a business process that includes the following activities: Develop customer care/customer service strategy, Plan and manage customer service contacts, Service products after sales, Manage product recalls and regulatory audits, Evaluate customer service operations and customer satisfaction. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Manage Customer Service — BPMN business process model based on the APQC PCF framework
freebpmnqualityThe Manage Customer Service BPMN model describes a business process that includes the following activities: Develop customer care/customer service strategy, Plan and manage customer service contacts, Service products after sales, Manage product recalls and regulatory audits, Evaluate customer service operations and customer satisfaction. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Manage Customer Service — BPMN business process model based on the APQC PCF framework
APQC PCF, BPMN
APQCBPMN200
evaluate customer service operations, manage customer service contacts, manage product recalls, customer service strategy, develop customer care, service products, customer satisfaction, regulatory audits — Manage Customer Service
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