Evaluate customer service operations and customer satisfaction — BPMN business process model based on the APQC PCF framework
The Evaluate customer service operations and customer satisfaction BPMN model describes a business process that includes the following activities: Measure customer satisfaction with customer problems, requests, and inquiries handling, Measure customer satisfaction with customer- complaint handling and resolution, Measure customer satisfaction with products and services, Evaluate and manage warranty performance, Evaluate recall performance. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Evaluate customer service operations and customer satisfaction — BPMN business process model based on the APQC PCF framework
freebpmnqualityThe Evaluate customer service operations and customer satisfaction BPMN model describes a business process that includes the following activities: Measure customer satisfaction with customer problems, requests, and inquiries handling, Measure customer satisfaction with customer- complaint handling and resolution, Measure customer satisfaction with products and services, Evaluate and manage warranty performance, Evaluate recall performance. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Evaluate customer service operations and customer satisfaction — BPMN business process model based on the APQC PCF framework
APQC PCF, BPMN
APQCBPMN218
manage warranty performance, evaluate recall performance, measure customer satisfaction, measure customer satisfaction, measure customer satisfaction, customer problems, inquiries handling, complaint handling — Evaluate customer service operations and customer satisfaction
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