Establish service delivery governance — BPMN business process model based on the APQC PCF framework
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The Establish service delivery governance BPMN model describes a business process that includes the following activities: Set up and maintain service delivery governance and management system, Manage service delivery performance, Manage service delivery development and direction, Solicit feedback from customer on service delivery satisfaction. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Establish service delivery governance — BPMN business process model based on the APQC PCF framework
APQC PCF, BPMN
APQCBPMN189
manage service delivery performance, manage service delivery development, maintain service delivery governance, service delivery satisfaction, solicit feedback, management system — Establish service delivery governance
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