Develop customer care customer service strategy — BPMN business process model based on the APQC PCF framework
The Develop customer care customer service strategy BPMN model describes a business process that includes the following activities: Define customer service requirements across the enterprise, Define customer service experience, Define and manage customer service channel strategy, Define customer service policies and procedures, Establish target service level for each customer segment, Define warranty offering, Develop recall strategy. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Develop customer care customer service strategy — BPMN business process model based on the APQC PCF framework
freebpmnqualityThe Develop customer care customer service strategy BPMN model describes a business process that includes the following activities: Define customer service requirements across the enterprise, Define customer service experience, Define and manage customer service channel strategy, Define customer service policies and procedures, Establish target service level for each customer segment, Define warranty offering, Develop recall strategy. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Develop customer care customer service strategy — BPMN business process model based on the APQC PCF framework
APQC PCF, BPMN
APQCBPMN201
manage customer service channel strategy, define customer service requirements across, establish target service level, define customer service policies, define customer service experience, develop recall strategy, define warranty offering, customer segment — Develop customer care customer service strategy
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