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    Develop and manage IT customer relationships — BPMN business process model based on the APQC PCF framework

    The Develop and manage IT customer relationships BPMN model describes a business process that includes the following activities: Develop IT services and solutions strategy, Develop and manage IT service levels, Perform demand-side management (DSM) for IT services, Manage IT customer satisfaction, Market IT services and solutions. This business process model is based on the APQC's PCF® framework. [Source]
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    Develop and manage IT customer relationships — BPMN business process model based on the APQC PCF framework

    APQC PCF, BPMN

    APQCBPMN259
    solutions strategy, side management, service levels, perform demand, customer satisfaction — Develop and manage IT customer relationships
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