Develop and manage IT customer relationships — BPMN business process model based on the APQC PCF framework
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The Develop and manage IT customer relationships BPMN model describes a business process that includes the following activities: Develop IT services and solutions strategy, Develop and manage IT service levels, Perform demand-side management (DSM) for IT services, Manage IT customer satisfaction, Market IT services and solutions. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Develop and manage IT customer relationships — BPMN business process model based on the APQC PCF framework
APQC PCF, BPMN
APQCBPMN259
solutions strategy, side management, service levels, perform demand, customer satisfaction — Develop and manage IT customer relationships
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