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Design customer experience support structure — BPMN business process model based on the APQC PCF framework

The Design customer experience support structure BPMN model describes a business process that includes the following activities: Identify required capabilities, Identify impact on functional processes. This business process model is based on the APQC's PCF® framework. [Source]
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Design customer experience support structure — BPMN business process model based on the APQC PCF framework

APQC PCF, BPMN

APQCBPMN20
identify required capabilities, identify impact, functional processes — Design customer experience support structure
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