Assess customer experience — BPMN business process model based on the APQC PCF framework
The Assess customer experience BPMN model describes a business process that includes the following activities: Identify and review customer touchpoints, Assess customer experience across touchpoints, Perform root cause analysis of problematic customer experiences. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Assess customer experience — BPMN business process model based on the APQC PCF framework
freebpmnqualityThe Assess customer experience BPMN model describes a business process that includes the following activities: Identify and review customer touchpoints, Assess customer experience across touchpoints, Perform root cause analysis of problematic customer experiences. This business process model is based on the APQC's PCF® framework. [Source]
Published on 2022-06-09
Assess customer experience — BPMN business process model based on the APQC PCF framework
APQC PCF, BPMN
APQCBPMN18
assess customer experience across touchpoints, perform root cause analysis, review customer touchpoints, problematic customer experiences — Assess customer experience
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